Why haven't my emails gone out?

Emails go from your own mailbox on your sending days and hours, which are every day, 09:00 to 17:00 UK time unless you change them. Outside those hours, approved emails wait for the next one.

The usual reasons

When an email has not gone, it is usually one of these:

• It is waiting for you to approve it on the Feed. With Autopilot off, nothing goes until you do
• Your mailbox is not connected, or needs reconnecting
• Your mailbox has reached today's limit, which is lower while it warms up
• Your company details for the email footer are not complete
• You have emailed all the leads a free account has, and more emails come with leads you buy or a plan
• Your account is paused or on hold

Checking your account

The account check on Help in the app shows most of these. On Leads, each email's status says what happened: Waiting to send, Paused with the reason, Sent, or Not sent with the reason. If you are still stuck, write to us from Help or at support@leadistry.co.uk.